Return Policy

YESCART RETURN POLICY

You may return a purchased product in case it is found to be defective, incomplete or incorrect (different than the description of the product provided in the website/YesCart's platform). YesCart may accept "change of mind" as a reason for return for some products depending on its nature, for example, wardrobe, shoes, etc.

The return request must be initiated within 7 days of product return cycle and for damaged/defective products the return request must be initiated within 3 days of receiving the product. After the return request is accepted, product is picked within 3 days after the return request is accepted for inside valley. For outside valley the period may extend to 7 days. After the item has been picked up YesCart will quality check the product and based on the outcome will be processed for refund or notifying the customer on any issue encountered. 

Please take note of the following:

  1. The product must be in the same condition as it was when delivered to you by YesCart. It must be unused, unworn, unwashed.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging. If the product was delivered in YesCart's additional packaging, it must be returned in the same condition with return shipping label attached. Do not seal the package from your end.
  4. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

The field executive has the right to refuse to accept the return, if any of the above conditions are not met. 

The refund will be processed once the product is picked and quality checked by YesCart. 

Refund 

The refund will be processed after the product is picked and quality checked by the QC Team. The refund time depends on the payment method which is mentioned below. 

Payment Method 

Refund Option 

Refund Time 

Cash on Delivery (CoD) 

Bank Deposit 

4-5 working days 

YesCart Voucher 

Voucher 

1-2 working days 

Card Payment 

 

 

Pay with VISA & Mastercard

To be credited to card 

7 working days

Credit Card 

To be credited to card 

7 working days 

Esewa 

To be credited in respective account 

1-2 working days 

IME Pay

To be credited in respective account 

1-2 working days

Khalti

To be credited in respective account

1-2 working days